Refund and Returns Policy

Last updated: October 23, 2026

DSG Distributors LLC sells to trade professionals only. This policy summarizes our return terms. It works together with our Terms of Trade, which control if there is any conflict.

How to request a return

  • Contact our Operations Team to request a return. They will issue an RET form. Complete and return it to receive an RET number.
  • An RET number does not by itself authorize a credit or replacement.
  • Returns without an RET form are not accepted. Customers on credit stop cannot have returns processed.

Return window

  • Items must be returned within 15 days of dispatch.
  • Items may be returned after 15 days and within 30 days of dispatch if they meet our return standards. A restocking fee applies.
  • Items cannot be returned more than 30 days after dispatch.

Condition of returned items

Returned items are inspected on receipt. They must be in their original condition and packaging. Items that do not meet these standards will be rejected or will not be fully credited.

Restocking fees and special orders

  • Stock items returned for reasons other than being faulty from new or damaged in transit may be subject to a restocking charge of up to 20%.
  • Special order items may be returned only if they are faulty from new or damaged in transit.

Damaged and faulty goods

  • If goods arrive visibly damaged, mark the consignment note and notify DSG Distributors in writing within 24 hours.
  • An item is considered faulty from new only if we are notified in writing within the manufacturer's required period and no more than 15 days from the date of purchase.
  • DSG Distributors does not reimburse costs of returning faulty goods.

Warranty claims

Items are sold with the manufacturer's warranty only. Warranty repairs require an RMA form and number from our Operations Team. Items returned without an RMA number are rejected.

Cancellations

Orders for goods obtained or made especially for you are charged in full unless we receive written notice of cancellation within 2 weeks of order confirmation and before manufacture has started. Stock orders may be cancelled in writing before the goods are allocated. After allocation, a packing and handling charge applies.

Contact

DSG Distributors LLC
Phone: (516) 249-8800
Email: sales@dsgdist.com