Shipping Policy
Last updated: October 23, 2026
DSG Distributors LLC sells to trade professionals only. This Shipping Policy summarizes how we deliver orders. It works together with our Terms of Trade, which control if there is any conflict.
Pickup
In-stock items are available for same-day pickup at our Plainview (45 Cain Drive, Plainview, NY 11803) and Southampton (1691 County Road 39, Southampton, NY 11968) branches. Both branches have a 24/7 pickup room. See our Pickup page for counter hours and how it works.
Order processing
Orders are filled on an as-soon-as-possible basis, subject to availability. Some products require forecasting, and manufacturer inventory counts can delay fulfillment. If an order is delayed, we will let you know and share the information we have. Orders on credit hold cannot be processed or shipped until our credit department approves them. Accounts without credit terms are processed after payment is received.
Delivery
- Goods are supplied from stock. If an item is out of stock, any delivery time we give you is an estimate only.
- We may deliver an order in installments, in any sequence.
- Delivery dates we quote are approximate and are not guaranteed.
- Goods are delivered when we make them available to you, your agent, or the carrier at our premises or another agreed delivery point. Risk of loss passes to you at that point.
- Special delivery requirements are charged in addition to any applicable handling and carriage charges.
- If you do not take delivery on the due date, we may store the goods and charge you the storage, redelivery, and insurance costs, as described in our Terms of Trade.
Damaged or missing shipments
If goods arrive visibly damaged, mark the consignment note accordingly and notify DSG Distributors in writing within 24 hours. For goods shipped without carriage included in the price, claims for loss or damage in transit are made against the carrier.
Contact
DSG Distributors LLC
Phone: (516) 249-8800
Email: sales@dsgdist.com